Piedmont Fiberglass"As we have grown, CCI has grown with us to ensure that our phone system meets our needs. Their staff is prompt, professional, and knowledgeable of the products they install and maintain."
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I have had the pleasure of working with and contracting the services of CCI Telecom, Inc. in Statesville, North Carolina. From sales to service and support, I have been very satisfied with the level of professionalism and technical skills that this company has to offer. Bobby Stewart has provided me with timely quotes on products to a wealth of information when I need to educate myself on a new product. Their pricing has always proved to be very competitive as well. In addition, Bobby Stewart has been a tremendous help with supporting the Avaya product line. He has installed and programmed two Avaya G700 IP telephone systems and IP-enabled a Definity Prologix PBX. I was never so impressed as I was on the night of a system upgrade when one of our Definity's crashed. It was close to midnight and Bobby personally drove back to his office in Statesville, pulled a new PBX off his shelf, and installed it for us the same night. CCI was not the cause of the problem, but they resolved the issue and surpassed my expectations. He installed, programmed the system, and had us back in service for the next business morning. It has been that kind of customer service that I believe sets CCI Telecom apart from other Avaya Business Partners. I have experienced both honesty and integrity in our business relationship. Their commitment to customer satisfaction during and after the sale has been an important factor to Peoples Bank. We continue to have a good relationship with this vendor, and I highly recommend CCI Telecom to any company with telecommunication needs. Kyle Merck |